Quick Summary
24-Hour Refund Window
If you request a refund within 24 hours of completing payment, you will receive a 100% full refund, no questions asked. You don't need to give a reason — whether you didn't like the setup, changed your mind, or have any other reason, the refund will be processed.
Refunds typically take 1-3 business days to process, depending on the payment method (bKash/Nagad/bank).
After 24 Hours
Once 24 hours have passed since payment, no partial or full refund will be given under any circumstances — this includes setup issues, non-use, hosting-related complications, or any other reason. After this window, all sales are considered final.
How to Request a Refund
- 1Contact us through our support channel within 24 hours of payment
- 2Provide your payment/transaction reference number
- 3The refund will be sent back through the same payment method used to pay
Automatic Refund for Incomplete KYC
After payment, you have 24 hours to complete identity verification (KYC). If your KYC is not approved within that window, your order is automatically refunded and access to the software will not be granted. This is separate from — and in addition to — the 24-hour refund window above.
Exceptions
If service delivery completely fails for technical reasons on our end (for example, being unable to complete license activation), a resolution may be considered on a case-by-case basis regardless of the 24-hour limit.